Policy / 03 of 03
Refund Policy
How Pet Bartender AI handles generation failures, credit purchases, and refund requests.
Confirmed generation failures
When a generation is confirmed as failed or blocked, its reserved credits are returned to your account once. This credit return is not a cash refund for a credit-pack purchase.
A task with an uncertain status
A provider may accept a request even if our system does not receive a clear response. We check the existing task before returning its reserved credits or starting another generation. This helps avoid duplicate charges while the outcome is unknown.
Unused credit purchases
If an unused credit purchase was accidental, email support@petbartender.com within 7 days of purchase with the order ID. We review the request against payment and credit-usage records. Never send a card number, security code, or password.
If a refund is approved, it is generally sent to the original payment method. Processing time depends on the payment provider and your financial institution. Any rights that apply under non-waivable local law remain available.
Video quality and creative preferences
AI results can differ from expectations. A completed video is not automatically eligible for a cash refund because you prefer a different appearance, pose, or expression. If you believe a technical problem affected your task, email support@petbartender.com with its task ID so we can review it.
Questions about a charge
For a duplicate, incorrect, or unrecognized charge, contact support@petbartender.com with the order ID and the email address on your account. Do not include payment credentials.